The insurance company wouldn't help my Mom with the changes

After my mom had extensive surgery, she had to go to a rehab center for several weeks.

While my mom was in rehab, the doctor insisted that changes needed to be made in my mom’s home.

She wasn’t going to be able to walk for several months after rehab and that meant using a cane, crutches, or a walker. My mom needed to be able to access her home so she could continue her rehabilitation. The doctor felt certain that our insurance carrier would help with the changes. I talked to my mom about the house changes and she insisted we try the insurance company before we call a bunch of expensive contractors. Unfortunately for my mom, the insurance company refused to pay for any of the necessary changes. Since my mother’s condition was going to get better, they did not consider the changes to be necessary. My mom and I looked for a building contractor that could help make the upgrades. We found a lot of building contractors that specialize in ADA compliant upgrades. Most of them were too high priced to be within our budget, but my mom found one particular person online. The building contractor was just getting started and still new to the business. He was trying to get jobs, so he was offering great rates and free estimates. He offered to complete all of the ADA compliant upgrades and necessary construction for half the cost of a professionally licensed company. The guy had insurance and he was bonded, so my mom and I decided to give him a try.

Building company