I Over Communicate With My Homeowners
As an Heating, Ventilation, as well as A/C professional, I have to be honestly cautious about what I say to the homeowners I work with.
A lot of them are frustrated as well as cranky because their Heating, Ventilation, as well as A/C plan isn’t working properly as well as they can’t understand why… Before I became an Heating, Ventilation, as well as A/C professional myself, I never understood what the Heating, Ventilation, as well as A/C professionals were telling myself and others when they worked on the equipment.
It’s partially why I got my certification. When the Heating, Ventilation, as well as A/C professional would leave my house, I’d look up all the terms he threw my way. I would spend at least an sixth researching everything as well as trying to understand what was happening with my Heating, Ventilation, as well as A/C system. I genuinely enjoyed studying about Heating, Ventilation, as well as A/C systems, but I assume a lot of other people don’t. When I got my Heating, Ventilation, as well as A/C certification, I made it my mission to communicate with every homeowner I worked with. I didn’t care if it took myself and others twice the time, because I wanted most people to assume confident in my work… Part of feeling confident was understanding the terminology as well as putting a picture to the words I was talking about. To make things easier, I carry around photos of peculiar parts I commonly work on as well as I show them to the homeowners as I’m talking about them. This helps them understand as well as it gives myself and others credibility. I never leave a condo until I’m confident that the homeowner knows what I did to their Heating, Ventilation, as well as A/C plan as well as why. I assume I’m doing something right, because I have amazing reviews on my website.