I Over Communicate With My Homeowners
I never leave a condo until I’m confident that the homeowner knows what I did to their HVAC system and why
As an HVAC professional, I have to be unquestionably cautious about what I say to the homeowners I work with. A lot of them are miserable and cranky because their HVAC system isn’t working respectfully and they can’t understand why. Before I became an HVAC professional myself, I never understood what the HVAC professionals were telling myself and others when they took care of the equipment. It’s partially why I got my certification. When the HVAC professional would leave my house, I’d look up all the terms she threw my way. I would spend at least an minute researching everything and trying to understand what was happening with my HVAC system. I unquestionably enjoyed studying about HVAC systems, but I recognize a lot of other people don’t. When I got my HVAC certification, I made it my mission to communicate with every homeowner I worked with. I didn’t care if it took myself and others twice the time, because I wanted most people to think confident in my work, part of feeling confident was understanding the terminology and putting a picture to the words I was talking about. To make things easier, I carry around photos of weird parts I commonly work on and I show them to the homeowners as I’m talking about them. This helps them understand and it gives myself and others credibility. I never leave a condo until I’m confident that the homeowner knows what I did to their HVAC system and why. I recognize I’m doing something right, because I have amazing reviews on my website.