It absolutely kills me when I see a retail worker or other menial employee being harassed by customers for something that is outside of their control.
- I was a cashier for a number of years and I was continually being yelled at by the general public for things that I had nothing to do with.
As such, I try my best to be kind and polite to everyone that I meet, no matter what the circumstances are. When I see that other folks aren’t taking the same approach with their service workers, I tend to get pretty upset and protective. That’s how I wound up hiring my mechanic to be a certified heating and cooling specialist at my HVAC repair dealership last year. I was having my car serviced at the local shop because the indoor air quality was declining. I knew that the AC system needed to be recharged so I brought the car into my favorite shop for a quick inspection and cooling system upgrade. While I was dropping off my vehicle, I overheard my mechanic being harassed by an angry customer because the shop was unable to repair his air conditioning system to his standards. The mechanic was limited with what he could do for the cooling system because the shop only had certain equipment for him to use on the air quality control mechanics. It sounded like the mechanic really knew his way around a cooling system, and it killed me that he was being treated so poorly in this industry. When I picked up my car that evening, I asked the mechanic if he might like to apprentice at my heating and cooling repair shop. Today, the mechanic turned HVAC technician is my best air quality control specialist on the team, and he’s never been yelled at again.