HVAC school didn’t teach him manners
I have a strong word of advice for anyone who is going into the service industry.
Understand that you are expected to provide a service with a personable and pleasant personality.
I’m not sure why people think that they can be waiters with a scowling look on their face. It is baffling when I encounter a mechanic who can’t make eye contact with me. And, most recently, I have been extremely put off by the manners of my local heating, cooling, and ventilation control specialist after he rudely addressed my HVAC problem last week. for quite a while now I’ve been noticing some changes with my central heating, cooling, and air quality control system. The air conditioning unit was making a lot of strange sounds. The furnace was putting out lukewarm air all winter long. And I noticed that the air purification system wasn’t removing all of the noxious odors from my indoor air. I decided to call my heating and cooling repair shop to see if a professional HVAC technician could give me a hand. That’s when they send out one of the newer members of the air quality control specialist team. When the guy arrived at my house he didn’t have much to say before he got to work inspecting the indoor air handling appliances. I didn’t mind his silence because the heating & cooling service was most important to me. When he was done with his diagnostic appointment, however, I tried to ask the guy a simple question or two. In response, he acted as if he couldn’t hear me and walked straight back to the HVAC truck. I’m sorry, but your job isn’t done until you address the person paying you.